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Team Member Services Department Manager in Detroit, MI at Piedmont Airlines, Inc.

Date Posted: 2/13/2018

Job Snapshot

Job Description

Principal Duties and Responsibilities:
Managers must keep both the company goals and customer expectations in mind when overseeing daily operations. Coach and provide career development to the staff. Correct non-compliant behavior and impose disciplinary action as required. Understand the corporate culture, policies and goals, and take measures to implement these into daily work routines. Plan, direct, supervise, and coordinate work activities of subordinates and staff in accordance with established policies and procedures. This position has oversight of the station training department. Administrative duties include daily/weekly/monthly reports relating to staffing, workman’s compensation, dependability, airport badge accountability and mandatory training documentation. Prepare or maintain employment records related to events such as hiring, termination, leaves, transfers, promotions. Understand, enforce, and explain company policies, benefits and procedures. Compile and prepare reports and documents pertaining to personnel activities. Represent organization at worker’s compensation hearings and investigations. All work schedules, vacation schedules, payroll processing, and corrective action for dependability, are competed in the Team Member Services Department. Other duties as assigned.

Job Requirements

Minimum Qualifications:
• Previous experience in a busy office environment
• Proven success as a team leader with ability to preplan
• Ability to work independently, set and meet own deadlines
• Ability to coach and provide career development for the staff
• Able to defuse conflicts among subordinate employees and administer corrective action as necessary
• Extensive knowledge of MS Office Suite
• Prior experience with internal controls processes for accountable items
• Flexible schedule
• Motivation to succeed
• Valid Driver’s License

Preferred Qualifications:
• Previous management experience in an airport hub environment
• Bachelor’s Degree in Business Management or related field
• Familiarity with Roster Apps
• Knowledge of Worker’s Compensation Guidelines and Processes

Work Environment:
• Standard office environment, use of computers and other office equipment
• Work weekends, nights, holidays and/or irregular shifts

Physical Requirements: 
Occasional lifting up to 25 pounds

The above statements provide a brief description of the general nature of work performed and not intended to be a complete list of responsibilities, duties and skills required for this position. Duties and expectations are subject to change as needed.

Employment is contingent upon a clear Driving Record, 10-year Criminal History Records Check, and Drug Screen as required
We also require proof of High School or GED completion

Benefit package includes paid training, holiday pay, 401(k), vacation, family travel on the American Airlines network, medical and dental available

M/F Disabled and Vet EEO/AA Employer

Exceptional Aviators – Major Opportunities


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