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Team Member Services Agent in Detroit, MI at Piedmont Airlines, Inc.

Date Posted: 2/14/2018

Job Snapshot

Job Description

Principal Duties and Responsibilities:
Team Member Services representatives must keep both the station goals and employee expectations in mind when completing their daily tasks. Everyone is responsible to meet or exceed all performance goals. Monitor phones and re-direct calls. Maintain employee personnel files. Create daily work rosters, database entry, payroll processing. Other duties as assigned.

Job Requirements

Minimum Qualifications:
• Previous administrative experience in a busy office environment
• Outstanding organizational skills and ability to multi-task
• Ability to work independently meeting specified deadlines
• Ability to work well with all levels of management and support staff
• Advanced ability with Microsoft Excel
• Excellent writing and speaking skills
• Flexible schedule
• Excellent attendance record
• At least 18 years of age
• High School Diploma or GED
• Valid Driver’s License

Preferred Qualifications:
• Computer skills to include QIK, MS Access Database
• Familiarity with Roster Apps
• Knowledge of basic airport procedures and fundamental job requirements for gate and ramp agents
• Current Piedmont employee with a minimum six months of service

Work Environment:
• Standard office environment, use of computers and other office equipment
• Work weekends, nights, holidays and/or irregular shifts

Physical Requirements:


The above statements provide a brief description of the general nature of work performed and not intended to be a complete list of responsibilities, duties and skills required for this position. Duties and expectations are subject to change as needed.

Employment is contingent upon a clear Driving Record, 10-year Criminal History Records Check, and Drug Screen as required
We also require proof of High School or GED completion

Benefit package includes paid training, holiday pay, 401(k), vacation, family travel on the American Airlines network, medical and dental available

M/F Disabled and Vet EEO/AA Employer


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