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Gate/POC Supervisor in Philadelphia, PA at Piedmont Airlines, Inc.

Date Posted: 5/8/2018

Job Snapshot

Job Description

Principal Duties and Responsibilities:
Supervisors must keep both the company goals and customer expectations in mind when overseeing daily operations. Responsible to meet or exceed all performance goals. Coach and provide career development to the staff. Correct non-compliant behavior and impose disciplinary action as required. Understand the corporate culture, policies and goals, and take measures to implement these into daily work routines. Manage the operational activities of the department in accordance with established policies and procedures. Administrative duties may include daily/weekly/monthly reports. Provide support when employee absence affects the operation. Maximize operational performance for the station by adjusting to changes in operational conditions and pro-actively solving problems. Supervise, direct and monitor personnel in the completion of their duties and make adjustments, as necessary, to ensure on-time performance and quality customer service. Identify delays, cancellations, and specific customer issues. Protect and rebook passengers on cancelled or delayed flights. Print boarding passes and issue vouchers. Meet delayed flights to make on-board announcements and distribute new boarding passes to affected customers. Other duties as assigned.

Job Requirements

Minimum Qualifications:
• Outstanding organizational skills and ability to multi-task
• Ability to work independently, set and meet own deadlines
• Ability to work well with all levels of management and support staff
• Able to defuse conflicts among subordinate employees
• Familiarity with MS Office Suite
• Prior experience with internal controls processes for accountable items
• Flexible schedule
• Motivation to succeed
• Excellent attendance record
• At least 18 years of age
• High School Diploma or GED
• Valid Driver’s License

Preferred Qualifications:
• Previous airline management experience
• Current Piedmont employee with a minimum six months of service
• Knowledge of basic airport procedures and fundamental job requirements for gate and ramp agents
• Bachelor’s Degree in Aviation, Business or related field

Work Environment:
• Airport environment, subject to varied weather conditions and elevated noise levels
• Work weekends, nights, holidays and/or irregular shifts

Physical Requirements:
Ability to lift up to 70 pounds; provide assistance to customers with disabilities

The above statements provide a brief description of the general nature of work performed and not intended to be a complete list of responsibilities, duties and skills required for this position. Duties and expectations are subject to change as needed.

Employment is contingent upon a clear Driving Record, 10-year Criminal History Records Check, and Drug Screen as required
We also require proof of High School or GED completion

Benefit package includes paid training, holiday pay, 401(k), vacation, family travel on the American Airlines network, medical and dental available

M/F Disabled and Vet EEO/AA Employer 
Exceptional Aviators – Major Opportunities


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