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Director of Ramp Operations in Detroit, MI at Piedmont Airlines, Inc.

Date Posted: 2/13/2018

Job Snapshot

Job Description

Principal Duties and Responsibilities:
In this location, the Director of Ramp Operations will oversee the daily ramp operations for American Airlines. The operation includes handling of both mainline and regional aircraft.  Our managers must keep the company goals and customer expectations in mind when overseeing daily operations. Coach and provide career development to the staff. Correct non-compliant behavior and impose disciplinary action as required. Understand the corporate culture, policies and goals, and take measures to implement these into daily work routines. Manage the operational activities of the department in accordance with established policies and procedures. Manage a multi-level staff with varied duties. Administrative duties include daily/weekly/monthly reports. Responsible for staff scheduling to include work assignments/rotations, employee breaks, overtime assignment. Conduct employee performance reviews. Other duties as assigned.

Job Requirements

Minimum Qualifications:
• Proven success as a Team Leader with ability to preplan manpower and equipment
• Ability to work independently, set and meet own deadlines
• Ability to work well with all levels of management and support staff
• Able to defuse conflicts among subordinate employees
• Familiarity with MS Office Suite
• Prior experience with internal controls processes for accountable items
• Flexible schedule
• Motivation to succeed
• Valid Driver’s License

Preferred Qualifications:
• Minimum of two years supervisory experience; both Ramp and Customer Service.
• Working knowledge of AOA environment
• Extensive knowledge of QIK, Sabre & ICM
• Bachelor’s Degree in Aviation, Business or related field

Work Environment:
• Standard office environment, use of computers and other office equipment
• Airport ramp environment, subject to varied weather conditions and elevated noise levels
• Work weekends, nights, holidays and/or irregular shifts

Physical Requirements:
Occasional lifting up to 25 pounds

The above statements provide a brief description of the general nature of work performed and not intended to be a complete list of responsibilities, duties and skills required for this position. Duties and expectations are subject to change as needed.

Employment is contingent upon a clear Driving Record, 10-year Criminal History Records Check, and Drug Screen as required
We also require proof of High School or GED completion

Benefit package includes paid training, holiday pay, 401(k), vacation, family travel on the American Airlines network, medical and dental available

M/F Disabled and Vet EEO/AA Employer


Exceptional Aviators – Major Opportunities